# Privacy Policy > Learn how the platform collects, uses, and safeguards data across AI voice agents, chat widgets, and support workflows. - **URL**: https://heyzinc.com/legal/privacy-policy - **Last Updated**: April 14, 2026 ## 1. Introduction Welcome to the Service, an all-in-one AI customer engagement platform. We provide omnichannel support solutions, including AI voice agents, website chat widgets, and email automation, designed to streamline your customer interactions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. ## 2. Information We Collect We collect information to provide, maintain, and improve our Service. ### A. Account Information When you sign up, we collect information necessary to create and manage your account, such as your name, email address, and payment details. ### B. Interaction Data The platform is a communication platform; therefore, we process data generated during interactions between you and your customers. This includes chat transcripts (text messages exchanged via website widgets), voice data (audio recordings and transcripts of phone calls handled by AI Voice Agents), email content (email bodies and metadata processed for automated drafting and replies), and contact details (names, phone numbers, and email addresses of your customers provided during these interactions). ### C. Calendar and Integration Data To enable features like booking calendar slots, we collect availability data and event details from integrated calendar services (e.g., Google Calendar, Outlook) that you connect to the platform. ### D. Usage Data We collect information on how the Service is accessed and used, including your IP address, browser type, device information, and interaction logs with the AI agents. ## 3. How We Use Your Information We use the information we collect for various purposes: to provide the Service (AI processing of conversation data to generate responses, facilitate call transfers and appointment booking, and send notifications to team members), to improve the Service (using aggregated and anonymized data to improve AI model accuracy and platform performance), and to communicate with you (technical notices, support messages, and security or service updates). ## 4. AI Processing and Human Intervention By default, interactions are handled by AI systems, processing queries against your configuration and knowledge bases. You can enable human takeover features, where team members can access transcripts and customer details, and the AI may proactively request human intervention via notifications. We utilize reputable third-party AI providers to process data and aim to ensure these providers do not use your specific data to train their general public models. ## 5. Data Sharing and Disclosure We do not sell your personal information. We may share information with service providers that assist us in operating the platform (e.g., cloud hosting, payment gateways, telephony providers, email delivery services) and may disclose information if required by law or in response to valid requests by public authorities. ## 6. Data Security We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security. ## 7. Data Retention We retain your Account Information for as long as your account is active. Interaction Data (chats, calls, emails) is retained as necessary to provide the Service and support, or as configured within your account settings. Upon account termination, data will be deleted or anonymized subject to legal requirements. ## 8. Age Restriction The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children or teenagers under the age of 18. If we become aware that we have collected personal information from a user under the age of 18, we will take steps to delete that information immediately. ## 9. Your Responsibilities As a user, you are the Controller of the data regarding your own customers. You are responsible for obtaining necessary consent from your customers to have their calls recorded, emails analyzed, and chats processed by AI, and for ensuring that the content you upload to the knowledge base does not violate privacy laws. ## 10. Changes to This Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date. ## 11. Contact Us If you have any questions about this Privacy Policy, please contact us: support@heyzinc.com --- [Home](https://heyzinc.com) | [Privacy Policy](https://heyzinc.com/legal/privacy-policy) | [Terms of Service](https://heyzinc.com/legal/terms-of-service) | [Cookie Policy](https://heyzinc.com/legal/cookie-policy)